{"id":29624,"date":"2026-03-06T11:51:33","date_gmt":"2026-03-06T11:51:33","guid":{"rendered":"https:\/\/jcoolcompany.com\/?page_id=29624"},"modified":"2026-03-06T11:53:48","modified_gmt":"2026-03-06T11:53:48","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/jcoolcompany.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Exchange and refund policy"},"content":{"rendered":"
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Exchange and refund policy<\/h1>\n

In Gicol<\/strong> We are keen on customer satisfaction and the quality of the products and services provided, therefore this policy has been developed to regulate the exchange and return procedures clearly and fairly in order to preserve the rights of all parties.<\/p>\n

First: terms of exchange and return<\/h2>\n

The customer has the right to request a replacement or refund in the following cases:<\/p>\n

    \n
  • \n

    Arrival of a product that does not match the order<\/p>\n<\/li>\n

  • \n

    The arrival of a product with a clear factory defect<\/p>\n<\/li>\n

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    The product was damaged during shipping or delivery<\/p>\n<\/li>\n

  • \n

    There is a shortage of original product accessories upon receipt<\/p>\n<\/li>\n

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    The product could not be operated due to a confirmed factory defect<\/p>\n<\/li>\n<\/ul>\n

    To accept a replacement or refund request, the following is required:<\/p>\n

      \n
    • \n

      The product must be in its original condition<\/p>\n<\/li>\n

    • \n

      Being underused takes it out of its new state<\/p>\n<\/li>\n

    • \n

      The original packaging and all accessories, brochures and invoices, if any, should be included with it<\/p>\n<\/li>\n

    • \n

      The application must be submitted within the period specified in this policy<\/p>\n<\/li>\n

    • \n

      The malfunction should not be caused by misuse, wrong installation, breakage, tampering or use not in accordance with the instructions<\/p>\n<\/li>\n<\/ul>\n

      Second: the period for submitting a replacement or refund request<\/h2>\n

      The customer can submit a replacement or refund request during 14 days<\/strong> From the date of receipt of the product, if the above conditions are met.
      In the case of the presence of Confirmed factory defect<\/strong>, The order is handled according to the technical inspection and the approved product guarantee.<\/p>\n

      Third: non-replaceable or returnable products<\/h2>\n

      Exchange or refund is not accepted in the following cases:<\/p>\n

        \n
      • \n

        If the product is clearly used or is in a condition other than its original condition<\/p>\n<\/li>\n

      • \n

        If the product is broken or damaged due to the customer after receipt<\/p>\n<\/li>\n

      • \n

        If the product has been tampered with or opened technically by an unapproved party<\/p>\n<\/li>\n

      • \n

        If the problem is caused by misuse, incorrect connection or negligence<\/p>\n<\/li>\n

      • \n

        Products ordered with special specifications at the request of the customer<\/p>\n<\/li>\n

      • \n

        Consumer products or accessories that are directly affected by opening or use if they are intact upon delivery<\/p>\n<\/li>\n<\/ul>\n

        Fourth: the application submission mechanism<\/h2>\n

        The customer can submit a replacement or refund request by contacting customer service via the official means of communication on the site, clarifying:<\/p>\n

          \n
        • \n

          Customer name<\/p>\n<\/li>\n

        • \n

          Phone number<\/p>\n<\/li>\n

        • \n

          Order or invoice number<\/p>\n<\/li>\n

        • \n

          Product name<\/p>\n<\/li>\n

        • \n

          Reason for replacement or refund<\/p>\n<\/li>\n

        • \n

          Clear photos of the product in case of defect or damage<\/p>\n<\/li>\n<\/ul>\n

          After receiving the application, it is reviewed by the relevant team, and additional information may be requested or a technical inspection may be coordinated if necessary.<\/p>\n

          Fifth: product inspection<\/h2>\n

          The company reserves the right to inspect the product before the final approval of the replacement or return, in order to confirm the reason for the order, the condition of the product and the extent to which the approved conditions apply.<\/p>\n

          Sixth: shipping and receiving fees<\/h2>\n
            \n
          • \n

            In the event that the reason for the replacement or return is due to a factory defect or company error, the Company shall bear the costs of receipt or shipping as the case may be.<\/p>\n<\/li>\n

          • \n

            In the event that the reason for the replacement or return is due to the customer's desire with the safety of the product and its compliance with the order, the Requesting Party may bear the cost of shipping, receipt or any associated operational fees.<\/p>\n<\/li>\n<\/ul>\n

            Seventh: refund of amounts<\/h2>\n

            If the refund is approved, the amount due will be refunded to the customer by the same original payment method or by any appropriate means adopted by the company, within a reasonable administrative period after receiving the product, examining it and approving the order.<\/p>\n

            In case the payment was made in cash upon receipt or by any means that does not allow automatic refund, the appropriate method of refund will be coordinated with the customer in accordance with the approved procedures.<\/p>\n

            Eighth: replacement<\/h2>\n

            If the replacement is approved, the product will be replaced with a similar product or with a replacement product of the same value or with a value adjusted according to the situation, depending on the actual availability of stock.<\/p>\n

            Ninth: maintenance and warranty services<\/h2>\n

            Malfunctions that appear during the warranty period are dealt with according to the warranty conditions of each product, and inspection or maintenance is carried out through authorized centers or technicians only. Maintenance or repair work is not considered an automatic proof of acceptance of return or replacement, but is decided in each case according to the technical inspection and the approved policy.<\/p>\n

            Tenth: the right of the company<\/h2>\n

            The company reserves the right to refuse any replacement or refund request that does not meet the conditions mentioned in this policy, or in case of proven misuse of the product or providing incorrect information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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